OMT deployed a series of e-learning courses for Customer Care Center of Vinaphone, Vietnam’s second largest mobile telecom operator ( The courses focused on:

  • Customer Care Operators (inbound and outbound)
  • Tellers at POS
  • The elearning project aimed at strengthening customer care competency of Vinaphone’s operators and tellers and included folowing activities:
  • Develop mini lectures in elearning format
  • From real-life situations in Vinaphone Customer Care Center, develop case studies for online discussion and analyses;
  • Develop test system using multiple choice quizzes and assignments.

Implementation time: 9 months, December 2012 to September 2013.

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