Performance Management using Balanced Scorecard Approach


This is a skill-oriented course based on introduction of fundamental management issues. After the course participants will be able to:

• Describe roles and functions of performance appraisal in human resource management in an organization
• Establish an appropriate performance appraisal system for managing organizational performance.
• Apply necessary skills for effective facilitation, consultation and job coaching, interview and feedback skills

Target Audience

People with at least 2 years experience in areas of human resources management or middle management, who have undergone a training course on fundamentals of HR management systems.

Course Content

The course is conducted in 5 Session with the following topics:

Session 1. Human resource strategy and performance management
• Performance management and performance appraisal: concepts, functions and objectives
• Performance appraisal as a tool for staff development: modalities and experiences
• Overview of performance appraisal approaches
• Defining appropriate appraisal approach for businesses

Session 2. Management by Objectives (MBO)
• Review of MBO methodologies
• Overview of Balanced Scorecard approach (BSC)
• Benefits of using BSC in management: practices in businesses
• Tools for appraisal in BSC

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Key Performance Indicators (KPI): development methodology

Session 3: Building a performance management system using BSC
• Building a strategy map
• Management by objectives based on BSC for units: establishing forms and usage

Session 4. Building a performance management system using BSC (cont.)
• Managing and appraising individual performance: forms and usage
• Establishing policy using BSC
• Fundamental factors for successful implementation of BSC

Session 5. Fundamental skills for effective performance management
• Facilitation skills for building appraisal grading system
• Consultation and coaching skills
• Interview and feedback skills


Ms. Nguyễn Thị Nam Phương, OCD Senior Consultant


INPRO Bussiness Training Center
18 Yet Kieu, Hoan Kiem, Ha Noi


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